We strive for consistent excellence.

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In The Beginning There Was… An idea.

Two years after moving to Cabo Verde from the U.S in 2013 to operate Alfa Systems CV, CEO, Victor Santos thought there was nothing left to build upon in the company. After three years of successfully providing office equipment and technical support services to various schools on the archipelago islands, Victor decided it was time to return to America.

While in the airport saying goodbye to good friend and former Cape Verdean Ambassador to the U.S., an interesting conversation ensued – the possibility of developing an “offshore outsource” operation in Cabo Verde that could not only expand the existing Alfa Systems CV brand, but create more employment opportunities within the country. After conducting market research on the topic of business outsourcing and call centers, Victor quickly returned to Cabo Verde and submitted a proposal tothe government forup toseven hundred jobs.

We make brave ideas connect with people.

Despite the lack of support and positive feedback, Victor decided to move forward with the idea and began looking for Cape Verdeans that spoke the English language. Although more than three hundred applications of qualified candidates were received, Alfa Systems partners wanted to start with only four Cape Verdean to English interpreters. Training was provided and the services began immediately.

Two months later, Portuguese and Spanish were requested. After exceeding their partners expectations, Alfa Systems sought out professionals in Senegal and new languages including French and Wolof were added. Today, Alfa Systems CV is a growing team that provides interpretation and other back office support to companies that outsource such services,, from all that, sakivi system became part of the brand.

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We believe that an authentic customer experience ​ begins with partnering with real, honest people

Business Process Outsourcing:

Let our team perform routine tasks, while you are busy with large-scale goals. Your business processes will be optimized behind the scenes while costs are significantly reduced. Even simple back-office support to data entry is possible this way.

Customer Experience (CX): 

We create an efficient customer service experience by providing caring and professional support. Be reachable through every channel and provide world-class support whilst sticking to your knitting.

Our Vision:

To grow an exceptional facility, known and respected for its people and location and to develop more strategic partner relationships.

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what we do and what makes us stand out

We are a call center company based in Kenya that offers the best call center services across Africa (Kenya, Senegal, Ethiopia, and cape Verde...); Our team has over 7 years of experience in call center services and is composed of young, dynamic, and highly motivated individuals who are passionate about their work. With us, you can be sure that your customers will have the best service possible! Our company is made up of a group of people who are passionate about their jobs and determined to meet the needs of our customers. Our team is composed of young, dynamic, and highly motivated individuals who understand the importance of service delivery. We offer a wide range of call center services, including:

- Inbound and Outbound Calls - BPO Services - Surveys and Polling - Data Entry - Web Chat Support - Email Support - Call Tracking and Analysis We have a wide range of clients, including: - BPOs and Enterprises - Small, Medium and Large-sized Enterprises (SMEs)

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